ZENAN GUARANTEE / DISCLAIMER
Zenan is proud to offer a satisfaction guarantee. Should you not be completely satisfied with your order Zenan will refund you the cost of the goods purchased. Our guarantee does not extend to any shipping fees, artwork costs or packaging fees.
PMS COLOURS: Zenan will endeavour to match the requested PMS to the best of our ability. Under normal circumstances, Zenan colours will be within one shade higher or lower on the Pantone colour chart. This is not a defect but a limitation in manufacturing. Should you require an exact colour match, Zenan advises producing a pre-production sample at our standard cost.
FREIGHT: Freight rates are based on a dock level delivery. If an appointment or tailgate is required, an extra charge will apply. Freight quotes are dependent on the fuel rates prevalent at the time, should there be a fluctuation in the fuel surcharge at time of billing, the adjusted amount will be reflected in your invoice.
SHIPPING: Zenan will endeavour to ship all orders in a timely manner. Zenan cannot guarantee arrival times as the information provided by transport companies is an estimated delivery date. Any delays in shipping due to weather, traffic conditions, vehicle breakdowns, etc, are beyond our control. If a deadline must be met, or an urgent delivery is required, Zenan suggests arranging delivery with your preferred carrier when possible. Zenan will not take responsibility for any shipment delays.
BREAKAGES: Should there be any claims of damaged or broken product caused by shipping, the client must report the breakages with images of the product in the original packaging. This must be reported within 15 days of product ship date. Zenan does not hold responsibility for product leaving our facility via any other methods than our recommended courier.
REFUND: In order to process a refund all goods purchased must be returned to Zenan in their original packaging with a return goods authorization number and in their original state without usage.